Life Sciences

Associate Director, Applications and Service (Team 40+ headcount) – North America

Vacancy Information

Location

United States

Associate Director Customer Solutions

Location: USA

The company is a market leading manufacturer of Genomic Imaging Instruments, Chips and Kits.

With a market leading presence, they now have an exciting opportunity to join their team as Associate Director Customer Solutions.

The Role:

You will be responsible for the Field Service Engineer Team, Field Applications Team, Internal Technical Support Team and Internal Applications Team (40+ headcount).

You will be driving high performing customer support strategy with a highly consultative, analytic, and customer-centric approach.

The position is home office based anywhere in the USA, with regular travel (25%) across the stated region.

Evaluate and adapt KPI’s and metrics to drive adoption, retention, growth and reduce churn.

Working closely with the fellow Directors to move the company towards their goals.

The Requirements:

Educated with a Degree, Master’s or PhD; Molecular Biology, Genetics, Biological Sciences, Genomics, Biochemistry, Biotechnology, Life Sciences; or related field.

Minimum 5  years previous experience in a leadership role.

Languages: Fluent English is required.

Valid Drivers Licence

Goal oriented, highly motivated and excellent communication skills are essential.

 

Applications Manager, Manager Field Applications, Field Application Specialist Manager, Director Field Applications, Manager Technical Support, Director Field Support, Director Technical Support, Applications Director, Field Service Manager, Field Service Director

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