Medical Devices

Field Service Engineer, Medical Imaging

Vacancy Information

Location

Germany

Field Service Engineer

Location: Dortmund

The company is a leading global provider in oncology care, specialising in innovative radiation therapy solutions. Their advanced technology, including MRI and X-ray and other imaging equipment, helps healthcare professionals worldwide deliver precise and effective cancer treatment to their patients.

They now have an opportunity to join the team as a Field Service Engineer.

The Position:

  • Act as the primary point of contact for assigned customers, addressing all service-related inquiries.
  • Diagnose and resolve technical issues with radiotherapy devices. Utilise phone consultations, remote maintenance tools, and on-site visits to achieve optimal results.
  • Perform assigned installations, maintenance tasks, and repairs within your designated product and customer area, demonstrating autonomy and expertise.
  • Be prepared for business travel to different locations as needed.
  • Systematically organise your workflow, considering the broader system connections for efficient problem-solving.
  • Timely report technical issues to service management, following established escalation procedures.
  • Foster positive customer experiences through professional conduct and a focus on customer satisfaction.

The Requirements:

  • Educated in an Engineering field; Biomedical Engineering, Medical Engineering, Medical Technology, Electrical Engineering, Mechanical Engineering; or related field.
  • Experience with medical imaging, x-ray, MRI, radiology, mammography or similar technology.
  • Fluency in German and strong spoken and written English communication skills are necessary.
  • You excel at communication and enjoy building relationships with others.
  • A high level of self-organisation and the ability to thrive in both independent and collaborative work environments are crucial.
  • A willingness to travel and valid Class B driver’s license.

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