EngineeringMaterials Science

Global Technical Support Engineer, X-Ray Instruments

Vacancy Information

Location

United Kingdom

Global Technical Support Engineer

Location: Durham, UK

The company is a global leading manufacturer of X-ray and Atomic Force Microscopy (AFM) equipment. Their solutions offer a comprehensive portfolio of tools, based on AFM and X-ray technologies including XRR (X-ray reflectometry), XRF (X-ray fluorescence), XRD (X-ray diffraction), XRDI (X-ray diffraction imaging). Due to company expansion they are now looking for a Global Technical Support Engineer.

The role

You will be responsible for providing expert support to worldwide field service engineer teams remotely and on-site.

You will troubleshoot complex system problems using strong problem-solving techniques.

Manage customer escalations supplying solutions and plan of action, while coordinating needed resources through the organization.

Supports the core technology, engineering, and production teams in the qualification of new technologies, algorithms, methodologies, software, and hardware features.

Execute complex system repairs in a quality manner and timely fashion.

Train and create training documentation.

The role is office based in Durham, with travel to customer sites when needed.

The requirements

Degree Level in a related Engineering/Scientific, field such as Electrical, Mechanical, Electro-Mechanical, Physics, Optics, Materials Science.

Experience working with X-ray, AFM or related equipment/instruments is essential.

Willing and able to travel both domestically and internationally at short notice. Expect around 30% travel.

Very strong interpersonal skills, particularly intercultural awareness

Demonstrated oral and written communication skills.

 

Customer Support Engineer, Technical Support Engineer, Field Service Engineer, Field Service Technician

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